Help center.

Download the Payroid app on iOS or Android, open it, enter your email, set a password, and follow the in-app prompts. The whole flow takes under three minutes on a normal connection.

Not at v1. We settle to Nigerian bank accounts only and operate under Nigerian law. We will announce new markets as we launch them.

A Nigerian bank account in your own name and a valid government-issued ID. We walk you through identity verification on first use.

Most users finish identity verification in under 60 seconds. Edge cases that need manual review take up to 24 hours during business days.

Not at v1. Payroid is mobile-first by design — the rate-lock and 5-minute payout machinery is tuned for the app. Web access is on the roadmap.

Minimums depend on the asset. Gift cards typically start at $5 face value; crypto starts around $5 equivalent to keep network fees economical.

At launch: Amazon, Apple, Steam, Google Play, Razer Gold, Visa, eBay, Walmart, Sephora, Nordstrom, Macy's, and Nike. We add brands based on user vote inside the app.

Digital codes, e-cards from email, physical cards via clear photo, and image uploads from your phone gallery. If the brand is on our list, the format works.

Our system validates the card before the rate locks. If validation fails, you see why immediately and no funds move. If validation passes but the card redeems short, we cover the difference and tell you why.

Selling a card you don't lawfully own breaches our Terms of Service. We work with brands and law enforcement on fraud cases. Don't do it — the trade will be reversed, the account suspended, and the case potentially reported.

Yes. We rate the card on its remaining balance, not its face value. We verify the balance during validation before locking the rate.

Each card is its own trade with its own locked rate. You can submit several back-to-back, but they settle as separate transactions for clean record-keeping.

Clear focus, good lighting, the whole card in frame, code unobscured. We auto-detect and prompt for retakes if the image is unreadable.

Live market data, refreshed continuously. Different brands and denominations have different rates because their downstream resale markets are different. The screen shows the exact naira value before you submit.

USDT, BTC, ETH, USDC, SOL, BNB across the major networks (TRC20, ERC20, BEP20, Solana native, Bitcoin native at launch). Lightning support is on the roadmap.

You do, same as anywhere else. The network fee is shown itemized on the trade screen before you submit so the naira you see is the naira that lands.

1 confirmation for BTC, 12 for ETH-family chains, 19 for Solana, finality for BEP20. We display the live confirmation count on the trade screen.

Not at v1. Native Bitcoin (on-chain) is supported at launch. Lightning is on the roadmap for late 2026 once liquidity partners are wired up.

The rate locks at the moment you submit and waits for confirmation. We do not punish you for network congestion. If the network never confirms within a reasonable window, the trade voids automatically and any locked funds release.

Recovery depends on the chain. EVM-compatible cross-sends (ERC20 to BEP20, etc.) can often be recovered for a fee. Email support immediately with the txid and we'll investigate.

Depends on your account tier. Most verified users hit no ceiling for normal cash-out. High-volume sellers can request a business account for custom limits.

Not at v1. We settle to naira only. Stable-to-stable swaps and intra-wallet exchange are on the roadmap, not in the launch build.

Not at v1. We don't custody crypto beyond the brief window required to settle a trade. The naira from your sale is the only thing you'll hold in your wallet.

Airtime and data (MTN, Airtel, Glo, 9mobile), electricity (all 11 DISCOs), cable (DStv, GOtv, Startimes), internet (Spectranet, Smile, Swift, ipNX), and water (Lagos Water Corp, more states rolling out).

We validate every account number against the provider in real time before debiting your wallet. If validation fails, nothing leaves your balance. If validation passes but the provider rejects payment, we auto-reverse within an hour.

We charge what the biller charges plus a small flat fee for the rail. The exact split shows on the trade screen before you confirm.

On the roadmap — recurring bills and auto-renew on data bundles are part of the v1.1 release. For now everything is one-tap manual.

Within the hour, tap the trade on your history screen and pick 'Reissue token.' If that fails, our support team can lookup the transaction directly with the DISCO.

Airtime and data are instant. Electricity tokens arrive within seconds. Cable subscriptions activate within 30 seconds. If anything goes longer than 5 minutes, support has it on radar before you do.

Not at v1. Payroid does not run a points or cashback program. Our value is the lock and the speed, not loyalty marketing.

GTBank, Access, UBA, Kuda, Opay, Zenith, First Bank, Wema, Stanbic IBTC, FCMB, Sterling, Fidelity, Union, Polaris, Keystone, Heritage, FCMB Mobile, Palmpay, and more — 20+ banks at launch. New rails added based on user demand.

Your wallet is automatically credited with a bonus per our published policy. No claim form, no support ticket required. The clock starts at the moment you tap submit.

Per-trade routing to a chosen bank is live at launch. Split payouts (e.g., 60% to your spending bank, 40% to savings) are on the roadmap.

Add a new account in app settings — it must be in your own name and we verify it via micro-deposit. You can then route specific trades to specific accounts before submitting.

Bank account must be in your verified legal name. Account-name mismatch will trigger a hold pending verification. Use the official name on your ID for both.

Yes. Our rails run 24/7. NIBSS settlement may add small delays on bank holidays for certain banks; you'll see a notice on screen if so.

Yes, aligned with CBN-prescribed limits per KYC tier. Limit details are shown in app settings and lift as you transact more and complete higher-tier verification.

Quick check so we know it's really you. Keeps scammers off the platform and your naira safe in your own bank, not somebody else's. One time, under a minute.

Any valid Nigerian government-issued ID — NIN, BVN-linked passport, driver's licence, or voter's card. We may request a selfie to confirm the document belongs to you.

Common causes: blurry photo, expired document, mismatch between name and bank account. The rejection screen tells you exactly what failed. Resubmit and we re-review within an hour during business days.

Tier 1 unlocks basic trading with light verification. Tier 2 lifts limits with full ID + BVN/NIN. Tier 3 is for high-volume users with additional source-of-funds documentation. CBN sets the framework; we follow it.

No. One account per person. Multiple accounts breach our Terms of Service and trigger automatic suspension.

Tap 'Forgot password' on the login screen. We'll send a reset link to your registered email. If you've lost access to that email too, contact support with your account details and ID for manual recovery.

Yes. We support biometric authentication (Face ID, fingerprint) and TOTP authenticator apps. SMS-based 2FA is intentionally not offered — it's vulnerable to SIM swap attacks common in Nigeria.

Settings → Account → Change email. We send confirmation links to both the old and new address for security.

Email support@payroid.co with the subject 'Close account.' We confirm any balance, settle it to your bank on record, and close the account within 7 business days. Some records are retained for 5 years per AML regulations.

Our cut and the rate margin are shown itemized on the trade screen before you submit. Nothing hidden, nothing added later. If it's not on screen, we're not charging it.

The live mid-market rate at the moment you tap submit, minus the spread shown on screen. The rate is locked at submit and pinned to your receipt.

Before you commit to a trade, you can tap 'Hold' to freeze the live rate for 90 seconds. Lets you finish reading the fees, double-check the bank, and submit at the rate you saw — not the next one.

It scales with trade size, with a floor of NGN500 and a ceiling published in app settings. Credited automatically to your wallet, no claim required.

No. Every fee that touches your trade is itemized on the confirmation screen. Network fees, our spread, our service fee, anything else — all shown before you submit. We commit to this in writing.

Where applicable, VAT is included in the displayed fee. Your receipt itemizes the VAT component for your records.

Account data is encrypted at rest and in transit. We follow CBN AML/CFT regulations and the Nigerian Data Protection Act 2023. Suspicious activity is reviewed by our Compliance team and reported to the NFIU when required.

Email support@payroid.co immediately with the subject 'Account compromise.' We freeze the account within minutes, investigate within 24 hours, and reverse fraudulent transactions where we can.

See our complaint process for full timelines and escalation paths to CBN Consumer Protection, FCCPC, NDPC, SEC, and NFIU.

Trades that fail validation never debit you — there's nothing to refund. For voided trades, locked funds release within minutes. For disputed trades resolved in your favour, refunds settle to the original bank account within 24 hours.

Yes. We screen against UN, OFAC, UK HMT, EU, and Nigerian sanctions lists. Matches are blocked and reported as required.

Patterns that don't match your profile — sudden velocity spikes, structuring around limits, counterparties on watch lists, or inconsistencies between declared funds and actual transactions. Our AML Policy details our monitoring.

Log in from a new device with your email and password — biometrics re-enrol on the new device. If you can't access your email, contact support with ID for manual recovery. We freeze the lost-device session immediately on report.

iOS 15+ and Android 8+ at launch. The app is built in Flutter; performance is similar on both platforms. We test against budget Android devices common in Nigeria.

Force-quit and reopen. If it persists, update to the latest version from the store. Still crashing? Send a screen recording to support and our engineering team triages within the day.

Most of the app is online-first by necessity — rates, settlements, validations all require live connection. Your transaction history is cached for offline viewing.

English at launch. Yoruba, Hausa, Igbo, and Pidgin are on the roadmap based on user demand.

Settings → Beta program. Beta features are behind a flag and we mark them clearly so you know what's experimental. Feedback comes directly to the team.

App home → History tab. Searchable, filterable by asset, brand, status, and date range. Goes back to your first trade.

Yes. Tap any trade and select 'Download receipt' — signed PDF with asset, rate, fee, timestamp, and settled bank. Tax-grade documentation.

Trade reference, date and timestamp (WAT), asset and amount, locked rate, fee breakdown, final naira amount, settled bank, settlement timestamp, and a digital signature for tamper-evidence.

Per-trade PDF receipts are available at launch. Consolidated annual statements (a year's trades in one PDF, totals broken down by category) are planned for v1.1 — by the next tax cycle.

Yes. High-volume traders and merchants get custom rates, dedicated rails, and reporting tooling. Email hello@payroid.co to set up a business account.

A settlement-only API is in private beta. Available to vetted business accounts processing significant volume. Ask via hello@payroid.co.

Yes. Custom rates kick in above certain monthly volume thresholds, set on a per-account basis. Negotiated transparently with no hidden floor.

Not at v1. Payroid is a one-way cash-out platform today. Merchant payment acceptance is on the longer-term roadmap.

Yes — for trade confirmations, rate alerts (if enabled), and account-security events. Granular controls in Settings → Notifications.

Trade receipts, security alerts (new device, password change), and occasional product updates. No marketing spam — promise.

Only for time-critical security events (e.g., suspicious-login warnings). We don't use SMS for 2FA — SIM swap risk in Nigeria is too high.

Yes — Settings → Rate alerts. Notify me when USDT hits NGN X, or Amazon US goes above Y. Push only at v1; email and SMS alerts on the roadmap.

Settings → Notifications has per-channel toggles. You cannot disable security-critical alerts — those exist for your protection.